QBQ! The Question behind the Question: Practicing Personal Accountability at Work and in Life

by John G. Miller

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Personal accountability has been a problem leading to a culture of victim-thinking, complaining, blame and procrastination. Without personal accountability, no organization or individual can compete in the market, reach goals and objectives, provide exceptional service, work in a team environment, or develop people.

John G. Miller believes that it is impossible to solve the problems that plague organizations by pointing fingers at others. Instead, real solutions can only be found when everyone recognizes their own responsibility. QBQ! Miller's The Question Behind the Questions(r) explains how negative and ill-focused questions such as "Why must we go through all this change?" or "Who lost the ball?" are indicative of a lack personal accountability. Conversely, when we ask better questions--QBQs--such as "What can I do to contribute?" or "How can I help solve the problem?" our lives and our organizations are transformed.

THE QBQ PROMISE

This timely and remarkable book offers a practical way to incorporate personal accountability into your daily life. It has amazing results: problems get solved, internal barriers are broken down, service is better, teams thrive, people can adapt more quickly to changing circumstances. QBQ! provides a valuable resource for anyone who wants to grow, learn, and adapt. This tool can be used by each individual to add immense value to their organizations and lives, eliminating victim-thinking and procrastination.

QBQ! was created more than a decade back and has helped many readers practice personal accountability at both work and home. This edition features a revised foreword, new material throughout, and a section with FAQs that the author received over the years.

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